National Operations Coordinator

National Operations Coordinator | Guardian Childcare and Education

Some coordination roles keep leaders organised. This one helps keep an entire network connected, supported and running smoothly. At Guardian, we’re looking for an organised, proactive and solutions-focused National Operations Coordinator to support our leadership team and State Office. This is a varied role where no two days look the same. One day you’ll be coordinating leadership meetings or planning a large-scale event, the next you’ll be supporting executive priorities, managing operational reporting, or ensuring our Richmond office runs seamlessly.

You’ll become a trusted partner to senior leaders, bringing structure, organisation and calm to a fast-paced environment while helping deliver a great experience for our teams. This role is ideal for someone who enjoys variety, thrives on staying one step ahead, and takes pride in creating efficient, well-organised ways of working.

What you’ll do:

Executive Support :

• Manage complex diaries, calendars and meeting schedules for senior leaders
• Coordinate travel, accommodation and detailed itineraries
• Manage leave approvals, expense claims and corporate card reconciliations
• Support inbox management and executive communications
• Prepare presentations, meeting packs and key documentation
• Draft communications on behalf of senior leaders.

Operations and Network Coordination :

• Coordinate network-wide communications and reporting cycles
• Manage operational ticketing workflows and stakeholder follow-up
• Schedule meetings, workshops and training across the network
• Maintain SharePoint sites and intranet content
• Coordinate onboarding and induction activities for new team members
• Support reporting, trackers and operational governance activities.

Events and Programs :

• Coordinate conferences, leadership events, workshops and recognition programs from planning through to delivery
• Manage venues, travel, catering, communications and event logistics
• Provide on-the-day event coordination and post-event follow-up.

Office and Team Support :

• Help create a welcoming, well-organised State Office environment
• Coordinate office facilities, supplies and day-to-day operations
• Support visitors, meetings and team events
• Assist with office planning and continuous improvement initiatives.

What success looks like :

• Senior leaders feel supported, prepared and organised
• Meetings, events and projects run smoothly from start to finish
• Stakeholders know they can rely on you to follow through
• You anticipate issues before they become problems
• Communication is clear, timely and professional
• The State Office operates efficiently and creates a positive experience for everyone who visits.

What we’re looking for :

You may have come from an Executive Assistant, Operations Coordinator, Team Coordinator, Office Manager, Program Coordinator or Business Support background.

• Builds strong relationships across all levels of the business
• Is exceptionally organised and highly proactive
• Communicates professionally and confidently
• Enjoys coordinating multiple priorities at once
• Has excellent attention to detail and strong problem-solving skills
• Takes ownership and follows tasks through to completion
• Thrives in a fast-paced environment where every day is different.

You’ll also bring :

• Proven experience supporting senior or executive leaders
• Advanced diary and calendar management skills
• Strong event and logistics coordination experience
• Advanced Microsoft 365 skills including Outlook, Teams, PowerPoint, Excel and SharePoint
• Experience with reporting, dashboards or Power BI (desirable)
• Confidence using AI and digital tools to improve productivity (highly regarded).

Why Guardian :

At Guardian, we’re committed to giving children the best possible start in life—and that begins with supporting the people who make it happen. As our National Operations Coordinator, you’ll play an important role behind the scenes, enabling our leadership team to focus on supporting our centres, our educators and the families we serve